If, for whatever reason, your engineer can’t update the job from the mobile app, you can always update it from the desktop.
Simply click on the job ID and change the status to ‘Work done’.
A modal will pop up with the work done sheet, you can then fill in the details for your engineer. Once finished click on ‘Update work done’.
The work done details are updated. You can now change the job status from ‘Work done’ to ‘Completed’.