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ForumSupport: Desktop questionsIssue with drop down calendar

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Issue with drop down calendar

#1 · 19 September 2019, 8:10 am

Hi Richard

How’s things?

Just wondered if you could have a look at an issue we’re having when booking jobs. It seems to vary from one user to another but on my computer I can’t select a date from the calendar at all and have to enter it all manually.

Many thanks

#2 · 19 September 2019, 8:11 am

Hi Jon

I’ve raised an issue for you so our guys will have a look. Could you send me a screenshot, or even better a video so we can see exactly where it's occurring and what’s happening as that will help us investigate.

Thanks

Richard

#3 · 19 September 2019, 8:12 am

Calendar dropdown

#4 · 19 September 2019, 8:13 am

Hi Jon

Thanks for sending the video through, that really helps.

In the first instance, have you tried refreshing the page in Chrome. Does it happen every time, even after you’ve refreshed?

Lauren

#5 · 19 September 2019, 8:13 am

Hi Lauren

Yes have refreshed and it doesn't seem to help. And yes it does seem to be every time. When it first staryed happening about 3 weeks ago it was sporadic but it gradually seemed to increase.

Thanks

Jon

#6 · 19 September 2019, 8:15 am

Hi Jon

We believe the issue is caused by your windows mouse settings. In particular the ClickLock settings.

Please can you check your mouse settings and if you have click lock enabled, turn it off.

On windows 10 you can

type mouse settings in the search,
Select mouse settings, then
choose additional mouse options to get the mouse properties as shown below
Then uncheck the option Turn on ClickLock

Windows mouse settings

Thanks

Lauren

#7 · 27 September 2019, 9:29 am

Hi Jon

Chrome has also had a few problems recently. If you're still have the problem, you could try opening a browser window in incognito mode (File > New Incognito Window) and see if that helps. Alternatively, try a different browser and see whether you still have the same problem.

Let us know how you get on

Thanks
Lauren