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Updating work done
Hi Joe
Not sure if I’m doing something wrong
I created a job which I sent to engineer. The engineer added Materials used, labour and signature then completed the job on their mobile
Dashboard told me it was completed (green icon)
Then the office clicked “View Work Done” and added Material cost and Labour cost (the engineer does not know this) and pressed “Update Work done”
But now the dashboard says it is not complete
I’m a little confused
Please don’t hesitate to contact me if I can be of any further assistance
Regards
Andy
HI Andy
You're engineers can update the work done on the job and complete it. The office staff can still go into the job and add more details by clicking the green tick under the work done column or from the three dots next to the job.
When you update the work done, if you click Retain status the job will remain completed. If you leave the checkbox unticked then the job will get set back to work done status.
If the job has been set back to work done, the office can update it back to completed from within the job details screen. Change the status to Completed and then click the Update job button at the bottom of the screen.
Thanks
Lauren