As the autumn days get colder and shorter, the heat is still on at Okappy HQ. We were quoted in Premises and Facilities Management magazine and the Facilities Management Journal. We’ve also been interviewed for an upcoming article on FMJ. Watch this space…

We’re always looking for case studies, if you’d like to get some promotion for your own business, let us know.

September saw us do a review campaign sponsored by Capterra. If you gave us a review, thank you very much, it’s always appreciated. And if you haven’t yet, don’t worry there’s still chance to earn £8 for a quick review of Okappy. Leave your review today.

Well Done Gerry! Cycling icon

And finally, a big well done to our co-founder Gerry, who cycled from Manchester to London over 2 days this month.

She raised over £1,000 for the Felix Project. A charity which distributes surplus foods to charities and schools in the East End of London.

Gerry Manchester to London Bike Ride

New Reads

Growing through excellent customer service

The pandemic was a tricky time for everyone and is still having a big impact on our day to day lives. Remote working became the trendy phrase of 2020. Two years on, many of us are still working remotely.

This article looks at how the perception of remote working and working from home has changed, it discusses some of the benefits and it shows how Okappy can help managers and team leaders support employees at remote locations

Read the article.

Useful New Features

New library job templates

Customisable job templates

If you’re familiar with our job template builder you’ll know you can create your own templates for different job types or even different customers. To help you get started, you can copy one of our existing examples and this month we’ve added some new ones including a PAT test template, delivery and collection templates and various Fire Alarm templates.

Find out how to create your own templates

New jobs filter – Un viewed jobs

Ensuring your employees or subcontractors have seen the jobs you have assigned to them is critical. Various checks and alerts are built into the system, but ultimately it’s down to your technician to open their app and view their jobs.

To reduce the risk of missed jobs, you can now more easily see which jobs have not been viewed. Simply click the filters and then select Jobs not viewed.

Jobs not viewed filter

System performance updates

Performance enhancements

We implemented some big performance improvements this month including dramatically speeding up the time to go from the job details back to the job dashboard.

We also spotted a potential improvement for the calendar. Opening the job details within the same window rather than in a new tab  should have a big impact on performance. If you still want the job details to open in a new tab then please let us know.

Support

New troubleshooting guide – Exporting invoices

If you are having difficulty exporting some of your invoices to your accounting software, check out our trouble shooting guide.

View the guide.

Troubleshooting guides

Top of the forum this month!

Q:“I am having an issue with my Okappy in that my search field has dissappeared from the top right of the screen?”
A:“The search field gets replaced with a magnifying icon if the screen size is small. You can click on the magnifying glass to search. Alternatively, if you make your browser window bigger or zoom out, then the global search field will re-appear.”

More questions and answers are available at: https://forum.okappy.com/forum/

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