How best to get help and support

As we grow, the demands on our help and support team have increased. To continue to offer the best support we’ve enhanced how we log, track and respond to queries. You can now get support in more ways. Your support requests will get directed to the customer support team who always aim to get back to you within 24 hours.

Whichever channel you chose, the more information and examples you can provide the better. Screenshots or videos also help us quickly understand which screen you’re looking at and what information you are seeing!

You’re already here so you know we have lots of articles on how to get the most from the Okappy system. We’re always reviewing them and adding more information so this is the ideal first place to come.

We’ve segmented the pages to follow the main sections of the Okappy platform. Alternatively, you can use our search functionality to find the information you need.

You can also search from within the web app using the global search.  Type a word or phrase in the global search, click the magnifying glass and then select the support articles tab for a list of articles which match your search.

Our community forum is a good place to ask questions and can be the quickest way to get an answer. It is split into three sections and has enhanced search so you can easily find answers to those question which may have already been asked.

If a question hasn’t been asked previously, there is a wide cross-section of users on the forum which means there is normally someone who can help. If not, our customer support team monitors and prioritise answers on the forum.

The forum is also a good place to log requests for functions and features, as well as get tips and suggestions from other members.

Find out how best to use the Okappy forum.

You can view the status of your support requests when logged into Okappy by clicking Help and support towards the bottom of each page. Then choose Support cases.