On your iOS device, click the Okappy icon and More to access your settings.

1) Check your app version number

Check you have the latest version of the app by scrolling down to HELP / SUPPORT where you can see About Okappy (vX.X) where X.X is the version number.

If there is a new version available you will be prompted to download it from the app store.

Note: It is always worth ensuring you have automatic updates switched on to ensure you have the latest version of the app.

2) Switch on automatic updates

• Open the iOS settings app
• Click iTunes & App Stores, and
• Switch Apps and Updates to on

3) Check your network

Even though the phone’s display may show “full bars“, this is related to the quality of the voice network.

The quality and availability of the data network will affect whether your iOS device can send or receive data. It could be affected by any of the following:

• There could be too many connections in your area
• The network signal may be weak or intermittent
• The phone may be connected to a public WiFi which requires a log in before data can be sent
• Your data plan may be running low, or out of credit

To check your network, click the Okappy icon and then click Test network speed

ios screenshot test network speed 576×1024

4) Check your battery

If the battery status bar is yellow, this indicates the device is in “power saving” mode.

When sending and receiving data, this uses a lot of power. When the battery is low and/or the device is in battery saving mode then the operating system will automatically reduce how often data is sent or received.

If your photos are not being uploaded, then ensure your battery is charged sufficiently that battery saving mode is off.

5) Check your device permissions

From More options, click Device settings to go to the iOS settings app. Alternatively, click the Settings icon and then scroll down or search for Okappy.

Check the following

• Location is set to Always (you can turn off tracking from within the app)
• Photos is set to Read and Write
• Camera is on
• Notifications is set to Allow Notifications
• Background app refresh is on, and
• Mobile data is on

6) Check your job settings

From More options, click Job settings.

There are a couple of options you can check if you are having difficulty uploading images to jobs.

First you could check whether images are being saved in high resolution. This could take a lot of data which could take a long time if the network is poor.  Try turning this option off.

Secondly, check whether images are being queued in the background.

If images are being queued, then the operating system will determine the best time to upload the images based on a number of factors. This could take a long time. To speed up the process, keep the Okappy app in the foreground and ensure it has a good network connection, preferably on WiFi.

To avoid relying on the operating system, turn this setting off.

7) Save to photo roll

If all else fails, or for extra protection, you can set to save the photos to your photo roll automatically or be prompted to save the photos to your photo roll. This will mean you will always have a copy of the image on the phone which you can upload later if required.