My subcontractor cannot see my jobs

Okappy’s unique market-network allows you to connect to your customers and subcontractors. Your customer can add jobs to you and you can assign them to your employees or subcontractors. The beauty of a network is that you can see the status of your jobs as they’re updated in real-time. Whether updated by your employees or subcontractor.

Check out how to Connect to customers and subcontractors

But what happens if your subcontractor cannot see your jobs? Check out our troubleshooting steps below.

Troubleshooting steps

1) Check that there are open jobs assigned

First check that there are open jobs (not completed or archived) which have been assigned to your subcontractor.

Note: The mobile devices show outstanding jobs whereas the web desktop shows all jobs including completed and archived jobs.

2) Check that your subcontractor is logged in

When you set up a subcontractor, an account is created for them using the email you provided along with a temporary password.

If they cannot log on, check they are using the correct email and temporary password. Also check the capitalisation is correct and that there are no spaces in the email and password.

3) Confirm your subcontractor's email address

If your subcontractor can log in but can’t see your jobs. They may have created a separate account themselves using a different email.

To confirm what account they are logged in to, they can

click the Okappy icon from within the app
Scroll down and click More
Go to Login details

Their log in email is shown at the top of the screen

If they are using a different email. You can either search for that email from the connections screen when logged in on the web and connect to it. Or they can reset their app and login with the email that you used.

Note: Where one email forwards to another i.e., googlemail and gmail. This is still classed as two separate email domains and the same one will need to be used when creating an account or logging in.

4) Check your subcontractor has a good network

If the phone does not have a good data connection, then it will not be able to download the latest jobs (although any jobs previously downloaded will still be shown)

To check whether the phone has a good data connection from within the app

Click the Okappy icon
Click More
Click Test network speed

If the network is poor, try turning airplane mode on and then off to reset the connection or move to an area with better coverage.

Your subcontractor may also be connected to a WiFi network which requires a login before date can be transmitted. If so, either login to that network or disconnect from the network and then refresh your jobs screen.

Note: The network signal on a phone shows the quality of the voice network. It doesn’t necessarily mean that you have a good data connection.

5) Turn off the My jobs filter

Admin users can view all jobs or just those jobs that have been assigned to them individually using the My jobs filter.

Note: Where a subcontractor has been added on Okappy, they will be set up as an administrator by default. However, if they have selected their jobs only, then any new jobs you assign to them won’t be visible unless someone within their company has assigned the job to them.

If they are using the My jobs filter, it will be highlighted at the top of the screen. If it is turned on, get your subcontractor to turn it off by clicking the Okappy icon and then selecting Show all jobs.

To show all jobs, click the Okappy icon and select Show all jobs

6) Refresh the jobs list

From within the app, check that you have the latest jobs by pulling down to refresh the list (iOS only) or by clicking the Jobs tab (Android). You can also force refresh the jobs list by

clicking the Okappy icon from within the jobs screen, and
clicking Check for new jobs

7) Reset the app

If all else fails, get your subcontractor to reset their app. This will clear the memory, refresh the jobs queue and force the app to pull down all the latest information.

To reset the app on iOS and Android

Click the Okappy icon,
Scroll down and click More
Scroll down and click Reset app
A warning will be displayed. Check the warning and then
Click Reset
Log in again

Additional help

If your subcontractors are still having problems, and depending on your support package, to help us diagnose what is happening, please send a screen recording to support showing the following:

Your subcontractors jobs screen
The More options screen showing the app version details
Login details screen showing the registered email address which is being used
Network speed test results
Turning the My jobs filter on and off
Refreshing the jobs list by pulling down the screen on iOS or clicking the jobs tab on Android
The Job options and selecting Check for new jobs
The jobs screen again for at least 30 seconds.