Find out how to send us diagnostic information regarding your okappy system setup
Resetting the Okappy Monitor app
2020-10-22T21:27:11+01:00You can reset the Okappy Monitor app from within the app or from the login page. Read on to for step by step instructions on resetting the app
Troubleshooting – I cannot see my jobs
2022-11-07T11:18:21+00:00Trouble shooting guide to help if you cannot see your jobs when logged in to the app on iOS, Android or the mobile web.
Troubleshooting – Subcontractors cannot see my jobs
2023-01-09T13:18:24+00:00Troubleshooting advice for if your subcontractor can't see your jobs
Troubleshooting – device tracking
2020-06-25T07:56:34+01:00Trouble shooting guide If your device is not tracking
Resetting your password from your mobile device
2023-11-21T23:18:06+00:00Find out how to reset your Okappy password from the Okappy mobile app on iOS or Android
Troubleshooting – Job updates not being received
2023-06-19T14:53:43+01:00Troubleshooting advice for when a device cannot send or receive data
Troubleshooting – Photos have not been received for a job
2019-08-29T07:43:11+01:00Troubleshooting advice for photos not being received on a job