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Take a look at our latest posts
Better customer service starts before the complaint
Better customer service starts before anyone complains. Discover how collaboration, transparent job updates and connected systems help field service businesses reduce chasing, react faster and become more proactive.
Vehicle tracking for vans: theft risks and smarter scheduling
A stolen van can mean lost tools, engineer downtime and disrupted jobs. Explore the evidence on recovery and how tracking helps field-service teams schedule smarter, reduce unnecessary mileage and keep customers informed.
When a Drainage Asset Fails: Why Response Time and the Audit Trail Matter
A drainage asset fails. An alarm is raised. Someone needs to assess the problem, decide how serious it is, allocate the right engineers and potentially mobilise specialist contractors. If the problem involves wastewater, every hour can matter. [...]
4. How Is Okappy Getting Ahead of DEFRA’s Digital Waste Tracking Changes
The October 2026 deadline is approaching. We're not waiting for it. DEFRA's move to mandatory digital waste reporting represents a major change for waste receiving sites. From 1 October 2026, permitted and licensed sites in [...]
3. Paper, Spreadsheets or Software? Preparing for DEFRA’s Digital Waste Reporting
Paper and spreadsheets may work today, but DEFRA digital waste reporting makes connected software increasingly important for waste businesses.
£25m Sewer Flooding Framework: Are Drainage Contractors Ready for Bigger, Longer-Term Contracts?
The scale of opportunity emerging from AMP8 continues to become clearer. This week, United Utilities went to tender for a new Sewer Flooding Mitigation Framework worth approximately £24.9 million. The framework is expected to run [...]